At The Sleep Factory, we pride ourselves on manufacturing quality products. That is why all the mattresses we make are covered under our manufacturer warranty. This warranty is valid towards defects in the product under normal usage. It does not include the gradual loss of comfort, support or replacement of external casing. It is natural for mattresses to develop body impressions over time. These impressions of 1” to 1.5” on either side are normal and are not considered defective, therefore are not covered under our manufacturer warranty.
To help maintain the full term of your warranty, we highly recommend the use of a good quality mattress protector. Mattresses will not be serviced or repaired if they are found to be soiled, in unsanitary condition or have received obvious abuse, as deemed upon inspection.
Your mattress must be paired with matching foundation and you must provide proof of purchase with your original receipt so that we can adhere to our full warranty.
The warranty on each mattress is different, so it is very important that you read your mattress label carefully for a full understanding of what your warranty covers.
Product that has been opened, set up or used may not be returned for exchange/refund/credit unless deemed to be of manufacturer’s defect upon inspection by an authorized agent on behalf of The Sleep Factory.
If you are not satisfied with your mattress purchase after sleeping on it at home our sleep guarantee gives you 60 days from delivery to exchange your mattress for one that’s just right for you – hassle free. If you decide to exchange a custom size or custom made mattress, a 30% restocking fee will be charged.
For additional information, please contact your local Sleep Factory representative.