Returns & Exchange Policy
You may exchange * an item within 30 days of delivery or within 30-days of an in-store purchase, provided the merchandise is un-opened, unused, in its original packaging and condition and the original sales receipt is presented. Just drop by one of our numerous Sleep Factory locations conveniently located across Canada. It’s just that easy! If you ordered online and would like to have your item(s) shipped back to our warehouse for a return or exchange, please contact our Customer Service team and they will be happy to serve you.
Return and Exchange Details *:
For a mattress purchase exchange please refer to our Sleep Guarantee.
Please note that we only accept online exchanges in-store. As well, all refunds or balances on exchanges will be credited in the original form of payment with the shipping fees deducted. You will be responsible for paying any balance due upon exchange if the retail price of the new item(s) selected is greater than the retail price of the returned item(s).
If you received a damaged product, please contact our Customer Service team within 48 hours of your delivery, and they will be happy to assist.
Sorry, we do not accept returns or exchanges on headboards, footboards, and bed frames or on already discounted merchandise.
Items that could be returned or exchanged include; all pillows, mattress pads and protectors, sheets and any other small items we may choose to add on to our product line-up.
If you are not satisfied with your mattress purchase after sleeping on it at home our sleep guarantee gives you 60 days from delivery to exchange your mattress for one that’s just right for you – hassle free. If you decide to exchange a custom size or custom made mattress, a 30% restocking fee will be charged.
For additional information, please contact your local Sleep Factory representative.