Privacy Policy

The Sleep Factory – Privacy Policy (Canada)

At The Sleep Factory, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us—whether online at www.sleepfactory.com, in-store, or by phone.

1. Information We Collect

We may collect the following types of personal information:

Contact information, payment details, purchase history, account details, communication history, website usage data including IP address, browser type, cookies, and browsing behavior on our website.

2. How We Use Your Information

Your information is used to:

  • Process orders and payments

  • Deliver products and provide customer support

  • Communicate promotions, news, and product updates (with your consent)

  • Improve our website, services, and customer experience

  • Comply with legal and regulatory obligations

3. Consent

By providing personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. Disclosure of Information

We do not sell or rent your personal data. We may share it:

  • With service providers (e.g., payment processors, shipping companies) for business operations

  • As required by law (e.g., to comply with a court order or legal process)

  • In the event of a business transfer or merger

All third-party partners are required to protect your personal data in accordance with Canadian privacy laws.

5. Data Security

We use industry-standard safeguards to protect your personal information:

  • SSL encryption

  • Restricted access to personal data

  • Secure payment processing

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can disable cookies through your browser settings, but doing so may affect the website's functionality.

7. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page. Your continued use of our services indicates acceptance of any updates.

8. Contact Us

If you have questions or concerns about this policy, please contact:

The Sleep Factory – Privacy Office
Email: inquiries@thesleepfactory.com
Phone: 905.206.1550
Mailing Address: 3600 Langstaff Road, Unit 17, Woodbridge, Ontario L4L 9E7